Refund Policy

Last updated November 4, 2026

Cancel anytime. Go to your dashboard and click "Manage subscription". You won't be charged again, and your plan stays active until the end of the period you paid for.
First 7 days. If First Hello didn't work for you, email us within 7 days of your first payment and we'll refund it in full.
Charged by mistake? If you were charged after cancelling, or charged twice, email us and we'll refund that charge.
Otherwise, we don't refund partial months.
Switching plans. Upgrading from Plan to Pro charges only the difference for the rest of the month. Downgrading gives you a credit toward your next payment.

Refunds go back to your original payment method, usually within 5–10 business days.